Reference

dewi39 Legal Terms For Your Account

dewi39 Legal sets out how we handle account access, identity checks, wallet records and policy requests for you in Indonesia.

Account termsPrivacy choicesPolicy contact
dewi39 dewi39 Legal Terms For Your Account
POLICY HELP

Where To Ask About Legal Access

A clear contact route helps when a Legal question affects your account or wallet record.

Account access For a Legal question about phone verification or a locked sign-in, use the support…
Wallet records When a DANA, OVO, GoPay or QRIS record needs checking, send the payment reference…
Policy requests For a copy, correction or clarification under our Legal terms, contact us through the…
DATA PRACTICES

How We Apply These Legal Rules

Our Legal process is designed around records you can understand and account actions you can trace.

Data collection

We use your account phone number, verification result and payment reference for access checks and transaction matching. We do not need your wallet PIN to investigate a DANA or QRIS record.

Cookie choices

Cookies can keep your Legal preference and sign-in path available on your browser. Changing browser settings may remove those conveniences or require you to verify the account again.

Account security

Phone verification helps connect an account request to its owner. Keep your sign-in details private, and contact us if an account action appears that you did not make.

Record retention

We retain account, payment and policy records only as needed for account administration, dispute handling and applicable legal duties. A deletion request may be limited by those duties.

Change requests

You can ask us to correct an account detail or clarify how a record is used. Send the request through the policy contact path and identify the specific item involved.

Account holder checks

Before changing private account data, we may compare your request with the phone verification record. This step protects your account and prevents an unrelated person from changing it.

Answers About dewi39 Legal Terms

These Legal answers cover the questions you may have before opening an account or asking us to change a record. They explain access, privacy, payment references and contact steps without replacing the full notice, which remains the place to check the wording that applies to your account.

Our Legal terms cover account access, phone verification, privacy handling, cookies, payment records, withdrawal checks, record retention and requests to correct or clarify your account details.

Access depends on local law. Check the Legal notice before opening an account, because availability can differ by region and some account or lobby functions may not be offered where local rules restrict access.

Phone verification connects an account request to the person controlling the linked number. We may use that check before access, private-data changes or a payment record is discussed.

We use the payment reference and account details needed to match a DANA or QRIS transaction. We do not ask for your wallet PIN, and the wallet provider may keep separate records.

Yes. Send a specific request through the policy contact path, identify the account detail involved and complete an account-holder check before we provide a copy or make a correction.

We keep relevant account, payment and policy records for the period needed to administer the account, handle disputes and meet applicable legal duties. Some deletion requests may therefore have limits.

Use the policy contact route shown on the Legal page or in your account area. Include the clause or account detail, plus a safe reference, and do not send your password or wallet PIN.